What is the
No Monkey Business
Guarantee?
At Grease Monkey®, we don’t mess around. That means there’s No Monkey Business℠. And when it comes to providing fast, friendly, reliable service, nothing is more important. We guarantee it!
We are your personal pit crew. Your safety and peace of mind are our priority. Grease Monkey is dedicated to ensuring your complete satisfaction. That’s why we guarantee every service we provide and every product we use. We call it the No Monkey Business Guarantee. If something isn’t right with a service we performed, we’ll fix it!
What Is Covered By The No Monkey Business Guarantee?
The No Monkey Business Guarantee covers the services and products shown on the invoice. It protects you against defects in materials or workmanship for those services and products for either three months or 3,000 miles, whichever comes first as measured from the date of service or mileage shown on the original invoice. This warranty is conditioned on the vehicle receiving reasonable and manufacturer’s recommended maintenance during the guarantee period.
What Is Not Covered By The No Monkey Business Guarantee?
As part of the ongoing commitment to provide you with the best service possible, Grease Monkey® Service Center personnel may perform several visual safety checks on a vehicle while it is being serviced. However, personnel will not perform repairs, and you are urged to have any noted items repaired at your earliest convenience. No guarantee is either expressed or implied by Grease Monkey® that all safety repairs needed, or defective parts will be identified by its personnel’s visual inspection.
In addition, the No Monkey Business Guarantee does not apply if the original invoice indicates the customer declined to authorize specific labor, parts or services required for satisfactory performance. This Guarantee does not apply when anyone alters or tampers with the Grease Monkey® Service Center’s products or when corrective action is taken by anyone without prior written approval from the Grease Monkey® Service Center where services was provided. This warranty does not cover loss of time, inconvenience, loss of use of the vehicle or other incidental or consequential damages.
How To File a No Monkey Business Guarantee Claim
The No Monkey Business Guarantee is made by the independently owned and operated Grease Monkey® Service Center shown on the invoice. To obtain the guarantee, you must return to the original Service Center with the original invoice. At that time, the Grease Monkey® Service Center reserves the right to inspect the vehicle involved in the claim before any corrective action can be taken.
Free Fluid Top Offs
If normal usage of your vehicle causes it to run low on fluids between your regular three-month/3,000-mile visit to Grease Monkey®, we will check and fill it FREE! Stop in between oil changes and we’ll check and top off: motor oil (up to 1 quart), power steering fluid, battery fluid, windshield washer fluid, transmission or transaxle fluid and check and set your tire pressure – FREE! (Free Refill Program does not include antifreeze.)